The captain and crew of a Southwest Airlines flight went above and beyond to assist in locating a passenger's cell phone after they had left it behind.
After the aircraft had already departed from the gate at Long Beach Airport in California, the Dallas-based airline posted a brief video clip showing a pilot reaching out of the cockpit window to borrow a phone from a ramp worker.
"The Captain immediately suggested that the ramp agents on the ground try to jump the phone up to him so he could return it to the customer. The rest was captured on video," a spokesperson said.
When a passenger on another flight discovered the phone and informed ground staff, the owner had left the device behind before boarding and the plane had already pushed back.
The gate guards moved into action right away.
When our Employees at @LGBairport noticed a Customer's phone left behind in a gate area after a flight that was already boarded and pushed back from the gate, they didn't hesitate. #WorldKindnessDay pic.twitter.com/cf3gJy8Nmy
— Southwest Airlines (@SouthwestAir) November 13, 2022
"They quickly passed the phone to our Ramp Agents, who jumped it up to the Captain to get it back to the Customer," the airline said in a statement.
The video was posted on this week on World Kindness Day, an international holiday founded in 1998 to encourage kindness throughout the world.
"We love seeing the goodwill efforts of our employees helping out a fellow passenger. We are grateful to see our team jumping in to help passengers often," the spokesperson added.